Elite Investment Improving Customer Service

Elite Automotive Systems, the Tamworth based heating and air conditioning Company has invested over £30,000 in the future.

The installation and commissioning of a new fully integrated management system, SOLVIT, was introduced after a 6 month trial period to ensure a smooth transition with no interruption of supply to customer’s production lines. At the same time Elite upgraded from Sage Line 100 to Line 200 for its accounting functions.

“We have a great customer focussed team here and these investments have given them better tools to do their jobs. From a new part numbering system through to new methods of working, changing over to new systems is hard, and everyone gave up one week of their summer shutdown to ensure that the data was transferred to the new system without any problems.”

Paul Miller, Elite Managing Director continued, “Training for everyone has been carried out over the past twelve months but the real challenge was in deciding to turn off the old systems, move to the new, and then run both sets of data on one new system. This has now been completed and it is credit to all involved that this has been achieved with the minimum of disruption. Thank you.”

The £30,000 investment demonstrates that Elite Automotive is a company prepared to invest in the future, a future that seems to be on the up for the Tamworth based company.

Elite has changed dramatically since it was established in 1997 and has recently become a supplier to the rail industry. Originally an automotive air conditioning system supplier, the company has diversified into new market sectors including heaters, air conditioning systems and HVAC systems into many market sectors including automotive, off road, military and now railway.

Elite expects to increase its turnover by 25% during 2010 over 2009 results and expects to continue to grow for the foreseeable future. Elite is ideally placed in the Midlands near the hub of the railway industries design and development centre. Elite is also working on several other major projects within the railway industry with prototypes running and other projects at the quotation stage.